How much does it cost to outsource a call center?

+1 vote
asked Jul 3, 2018 in Employment & Careers by Froge Hops (250 points)
How much does it cost to outsource a call center?

3 Answers

0 votes
answered Jul 4, 2018 by Gracy (30,900 points)
Outsourcing a call center to another country can save the company 15%.

In the USA a call center agent will cost his/her employer around $30.00 per hour.

A level one Tech Support Agent that works in Dallas Texas cost the employer $30.00 per hour and if the call center is outsourced that same Tech would cost the employer only $25.00 per hour which like I said above is 15% less than the USA based call center agent.

Now not every call center agent earns $30.00 per hour so you would take the call center agents salary and shave 15% off the amount they earn to get the savings.
0 votes
answered Sep 10, 2018 by Palululu (420 points)
You should contact some outsourcing companies to know the prices.
0 votes
answered Sep 11, 2018 by Karont (1,030 points)

My advice is to contact several companies from Kyiv https://idapgroup.com/blog/kyiv-outsourcing-companies/ today This city is the largest IT-Hub of an independent Ukraine. There are many professional outsourcing companies with big experience, also they provide good prices.

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